Player Protection
At Captain Cook Casino, we believe gambling should be a source of entertainment — never a source of financial or emotional distress. We are committed to providing a safe, fair, and responsible gaming environment for all New Zealand players.
Our Commitment
Captain Cook Casino takes problem gambling seriously. We have invested significantly in responsible gambling tools, staff training, and partnerships with New Zealand support organisations to ensure our players can access help whenever they need it.
Our platform is fully compliant with New Zealand regulatory requirements and endorsed by leading harm prevention bodies. We actively monitor play patterns to identify potentially problematic behaviour and may proactively contact players we are concerned about.
All tools are available free of charge through your account settings.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you load into your account. Limits take effect immediately and can only be increased after a 7-day cooling period.
Session Time Limits
Enable session reminders that notify you after a set amount of play time. When a session limit is reached, you will be automatically logged out to encourage a break.
Reality Checks
Receive pop-up notifications at regular intervals showing your net win/loss position and session duration, helping you make informed decisions about continuing play.
Cool-Off Period
Take a short break from gambling for a period of 24 hours to 6 weeks. During this time your account is suspended and you cannot make deposits or place bets.
Self-Exclusion
Permanently or temporarily exclude yourself from Captain Cook Casino for a minimum of 6 months. We can also assist with extending exclusions to other online gambling sites.
Get Help Now
Contact the New Zealand Problem Gambling Helpline on 0800 654 655 (free, 24/7). Trained counsellors provide confidential support, information, and referral services.
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you know, we strongly encourage you to reach out for support.
Spending more money than you can afford to lose
Gambling to escape stress, depression, or anxiety
Chasing losses with larger bets
Lying to friends or family about gambling habits
Neglecting work, studies, or family responsibilities
Borrowing money or selling possessions to fund gambling
Feeling irritable or restless when not gambling
Unsuccessful attempts to reduce or stop gambling